Revision as of 17:17, 26 January 2011

On this page you can find answers to questions you may have. If the answer to your question is not listed here, then please open a ticket on our support portal or ask it in our #help support channel.

Generic Questions

Is having a chatroom at Chat4All free?

Yes, having a chatroom at the Chat4All IRC Network is absolutely free! You don't even have to place a banner or put up with advertising. However, having a banner or a short line on your website, indicating that you have your chatroom on our network is more than appreciated. :-)

Why can your applet be used free of charge?

Other applets, such as www.javirc.com are usually not free of charge. Our chatnetwork offers server side access. You can access our network with different kinds of client side software. That software is not created by us, and thus the creator of that software is free to ask money for it. However there are for example previous versions of javirc available which are less pretty, yet free. On the other hand, we do offer a webchat through our site. Also, free of charge.

Why don't my commands work?

Usually this is because of a syntax error. Check to see if you have typed the command as required. Also make sure that, in case a chatroom name is needed, the channel name starts with a # (hash-sign).

Also make sure that you have used a space between the actual command and the channelname, and make sure you are not using any formatting codes like colours and bold inside the commands. The first character on the line has to be the / (forward-slash).

Finally, if you still have problems with sending commands to our services, you can try opening a private window for the service you need to send a command to, and enter just the command message to it there. For instance, if the command you need to execute is:

 /msg ChanServ HELP

You can try opening a query window with ChanServ (/query ChanServ) and typing:

 HELP

in that query window.

Questions about Chat4All

These are generic questions about the Chat4All network.

Can I become an operator in your Chat4All channels?

Operators for our own rooms are appointed by invitation only. To become an operator in someone else's room, you will have to ask there. However, generally asking to become an operator (generally known as 'op-begging') somewhere is considered rude, and may result in getting kicked, or even banned from that chatroom.

Can I become an IRC-Operator or NetAdmin on Chat4All?

No, and people who ask (or even beg) to become an IRC Operator will not even be considered in case such position comes available. IRCOps are considered by invitation only. To become one, you will need to positively catch our attention; be friendly, helpful to others and be knowledgeable of the workings of IRC and our network in particular. And even then there is no guarantee you will be asked. Just have a good time, enjoy the chat.

Can I advertise my chatroom on your network?

Definitely not. Advertising your chatroom in other chatrooms on our network is considered rude and thus not allowed. Would you want others to advertise their chatrooms inside your chatroom? Most likely not.

However, we do have one exception to this rule: our channel #chat4all. This channel is, to a certain extent, created specifically for promotion of your own channel.

Can I advertise my IRC server or network on your network?

Definitely not! If you own an IRC server, or you are a staff member on another IRC server/network and you advertise your services on our network, we will consider this spam and you will risk being permanently banned from our network and have your network's addresses spamfiltered.

Can I link to your network?

If you run a server with its own userbase on a stable dedicated (Linux) server, VPS or shell, and have an IP of your own, you can try opening a support ticket on our support portal. Please note that you'd be required to use our services, and will not be able to take your network name with you. Should a link be accepted, you'd become part of the Chat4All network. If you run a Windows server, or your server is running from your home connection, you need not apply.

Security related questions

My firewall software shows an alert every time I enter your network. Why is that?

To keep our network clean of possible hackers, we check certain ports when a client connects to our network. These ports are usually used by people who use (open) proxies to enter the chat through someone else's computer without that person knowing it. People who have these open ports will not be allowed on our network. The alert is harmless when it comes from one of our IRC server addresses:

• 217.172.170.241 (our European eu.chat4all.org server)
• 69.64.52.243 (our American us.chat4all.org server).

It takes minutes to get connected, why is that?

You are probably behind a router or a firewall, which is blocking the TCP 113 port which is used for IdentDaemons. Open/forward this port in your router/firewall (visit portforward.com to find out how to do this for your router/firewall) and you'll find that the access time is vastly improved and your ident will no longer be prefixed with a ~.

How can I hide my IP or hostname?

We already mask your IP/Hostname to a certain extent by masking the last octet/part. However, for registered users we also provide custom hostmasks through a Virtual/Vanity Host, also known as a Vhost. Visit the vhost page for a detailed explanation and how to request a vhost.

User related questions

Why haven't I received a confirmation mail even though I registered through NickServ?

Make sure you enter the correct e-mail address before you finish your nickname registration. Also check to see if your mailbox isn't full. Finally, nowadays many people (and ISP's) have spam filters in place which can error in detecting what is spam or not. Check to see if your spam filter is not set too high or if your registration/confirmation e-mail has ended up in your junk/spambox. Especially yahoo addresses seem to have problems receiving our confirmation e-mails.

If you still don't receive a confirmation mail, contact a Chat4All Services Operator. They can drop your registration request, so you can try with a different e-mailaddress, or possibly see on the server what the problem is.

Why doesn't the NickServ confirmation code work?

When you register your nickname through NickServ, you get an e-mail with a confirmation code The E-mail will look somewhat like this:

Subject: Nickname Registration (YourNickname)
From: registration (AT) chat4all (DOT) org
Content:
----
Hi,

You have requested to register the following nickname YourNickname.

Please type " /msg NickServ confirm 50m3c0d3h3r3 " to complete registration.

If you don't know why this mail is sent to you, please ignore it silently.

PLEASE DON'T ANSWER TO THIS MAIL!

chat4all administrators.

of course the confirmation code will be different ;)
So, just follow the instructions, copy the entire line

 /msg NickServ confirm 50m3c0d3h3r3

to your chatwindow to confirm your registration.

You should now get a Notice-Message from NickServ again, this time stating that the registration has been completed:

NickServ : Nickname YourNickname registered under your account: *your@*.host.name
NickServ : Your password is YourPassword - remember this for later use.

If, however, you get a different message, stating that the giving confirmation code was incorrect, then you should check for errors in your typing; perhaps you misjudged a zero (0) for an 'O'-character or a capital i for a lowercase L. The code is case-sensitive.
The best way to prevent typos is, to select the line from your E-mail, copy it (by holding down the CTRL-key and pressing the 'c'-key), and paste it in your chatwindow (by holding down the CTRL-key again and pressing the 'v'-key).

Also make sure you are not copying the double quotes that are around the confirmation line. Commands always start with a /

User x is no longer online, can I still leave a message?

If both you, and the person you want to leave a message for, are registered through NickServ, you can use our MemoServ services bot to send a message:

 /MEMOSERV SEND recipientNickname Your message goes here.

For instance, if you want to send the user JohnnyExample the message "Hei, shame we missed each other online. Can you give me a call when you get this?", then type:

 /MEMOSERV SEND JohnnyExample Hei, shame we missed each other online. Can you give me a call when you get this?

When JohnnyExample comes online, he'll get a notice from MemoServ that he has a new message waiting. He can then read this message with:

 /MEMOSERV READ NEW

Note: you can only send to registered users, and you need to be identified for a registered nickname as well.

Why does my nick keep changing to Chat4All_124354?

You (or someone else) has registered that nickname and enabled the [KILL feature]. The KILL feature will automatically change the nickname to Chat4All_ followed by a random number when a user does not RegisterNickname#Step_Three:_Remembering_to_Identify Identify for that nickname within 20 or 60 seconds (depending on the KILL setting).

If it wasn't you who registered that nickname, then you should pick a different nickname instead. If you had registered (and confirmed) that nickname within the last 28 days, you should RegisterNickname#Step_Three:_Remembering_to_Identify remember to identify for your nickname with:

 /NICKSERV IDENTIFY replaceWithYourPassword

Why am I no longer registered?

Your nickname will automatically expire if RegisterNickname#Step_Three:_Remembering_to_Identify you haven't identified for it in the past 28 days.

Your nickname will also be unregistered if you use the

 /NICKSERV DROP

command. If you are sure that you identified in the past 28 days, and that you haven't manually dropped your nickname, please open a support ticket on our support portal, explaining your problem and including your nickname, your IP and, if you remember, when you registered your nickname. (You can maybe find your confirmation e-mail for this).

How can I unregister my nickname?

If you no longer want your nickname and e-mailaddress registered at Chat4All, you can manually drop your nickname yourself with the following command:

 /NICKSERV DROP

Note that you first need to RegisterNickname#Step_Three:_Remembering_to_Identify identify for your nickname. If you can't remember your password, as a Chat4All services operator to have it send to the e-mailaddress linked to the NickServ account with the SENDPASS command.

How many nicknames may I register?

You may register 1 (master/main) nicknames per e-mail address. Should you need multiple nicknames, then you can group up to 4 more nicknames to the main nickname using the NickServ Group command:

 /NICKSERV GROUP replaceWithMainNickname replaceWithMainNickname'sPassword

For instance, if you have already registered the nickname MeatPie with the password '0hs0juic3y!' and you want to group/link the nickname BlueBerryPie to it, you first do:

 /NICK BlueBerryPie

To make BlueBerryPie your currently active nickname, and then you enter:

 /NICKSERV GROUP MeatPie 0hs0juic3y!

So, per e-mail address you can have up to 5 registered nicknames through the use of the NickServ GROUP command. Please note though, that every single nickname in your group needs to be identified for at least once every 28 days. This is to prevent people from hogging too many nicknames and then not using them anymore.

Someone is using my registered nickname. How can I get it back?

If your nickname has not been dropped by NickServ, you can 'force a nickchange' on the the user who is using your nickname illegally by issuing the RECOVER command. This will change the other person's nickname to Chat4All_12345 (where 12345 is a random number). The services will then put a temporary hold on your nickname, so the other person can't quickly change their nickname back to it again. You need to drop this hold with the RELEASE command and then /NICK to it yourself. So, to recap, if your nickname is TheRealJohnny, and your password is H3r3sJ0nny and someone else is using your nickname, you can to use the following commands:

 /NICKSERV RECOVER TheRealJohnny H3r3sJ0nny

To recover the nickname. Followed by:

 /NICKSERV RELEASE TheRealJohnny H3r3sJ0nny

to release the hold the services have on them. Quickly followed by:

 /NICK TheRealJohnny

to change your nickname to TheRealJohnny. Finally you need to identify for your nickname with:

 /NICKSERV IDENTIFY H3r3sJ0nny

It is also possible that you lost your connection. When you get back on the server, you may find that your nick is still in use. The server usually notices this a bit late, resulting in a socalled 'ghost connection'. You can remove your ghost by issuing the GHOST command:

 /NICKSERV GHOST replaceWithTheGhostNickname replaceWithYourNickServPassword

So, for instance if your ghost connection TheRealJohnny (registered with password H3r3sJ0nny) is still active, you have to use the following commands:

 /NICKSERV GHOST TheRealJohnny H3r3sJ0nny

to terminate the ghost connection. Followed by:

 /NICK TheRealJohnny

to change your nickname to TheRealJohnny. Finally you need to identify for your nickname with:

 /NICKSERV IDENTIFY H3r3sJ0nny

Note that it is very impolite to GHOST a real other user who is using your nickname. Use the RECOVER command instead then.

If that did not work, then it is likely that your nickname was dropped because you have not authenticated to NickServ within the set time of 28 days. You can then try to re-register it as soon the person who is using it now quits. If he registered it, then there is nothing else you (or we) can/will do.

Website and Applet questions

Why does the applet show 2 more unrelated channels in the dropdown?

These are Chat4All's main channel #lounge and the technical (IRC) Support channel #help.

Do you offer channel and network statistics I can use on my website?

Channel related questions

Why am I not getting an @ in my channel?

As founder you get a ~ instead of an @. Or maybe you haven't identified for your nickname.

How do I add my chatroom to my website?

You can use our old JAVA applet code generator, our new FlashChat code generator, or the AJAX-based webchat generator.

Why is my chatroom no longer registered?

A1: When the nickname of the Owner has expired (which will happen after 28 days without logging in to NickServ), and no Successor is set, the channel will also automatically expire.

A2: When the Owner hasn't entered his/her channel nor used ChanServ Identify to identify as ChannelOwner for 28 days, the channel will expire.

A3:When the Owner hasn't entered his/her channel for 28 days, while being logged into NickServ, the channel will also expire.

How many chatrooms may I register on chat4all?

You may register 5 chatrooms. This should be more than enough for most people.

How do I get a bot on my channel?

Can I get a game/statistics bot inside my chatroom?

You are (as room owner) allowed to have 1 bot (outside chanserv) inside your chatroom. This may of course be a game/statistics bot, and it may be using different software. However, this is not software supplied by us. We suggest searching the internet for software like eggdrop, or scripts that can compliment a mIRC installation. Check our links page for helpful links.