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| − | | style="font-family: Verdana, Tahoma, Arial, sans-serif; font-size: 11px; color: #000" width="410" | <span lang="en-us">''' <font size="2" color="#FBB728" face="Arial">General Questions</font>'''</span><font size="2" color="#C0C0C0" face="Arial">''' '''</font>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki><span lang="en-us">Is having a chatroom at your network (chat4all.org) free?</span>'''<br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">Yes, absolutely free... you don't even have to place a banner or put up with advertising. But a banner or a short line indicating that you have your chatroom with our network is more than appreciated. :-)<br /> </span> </font>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">'''But the chat applets on [http://www.jpilot.com www.jpilot.com] and [http://www.javirc.com www.javirc.com] are not free of charge. Why is that? '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">Our chatnetwork offers server side access. You can access our network with different kinds of client side software. That software is not created by us, and thus the creator of that software is free to ask money for it. </span></font>
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| − | <font size="2" face="Arial"><span lang="en-us">However there are previous versions of for example javirc available which are less pretty, but are free. On the other hand, we do offer a </span> </font><span lang="en-us"><font size="2" face="Arial"> [eng_homepage.html webchat through our site]. Also, free of charge.</font></span>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">''' My firewall software shows an alert every time I enter your network. Why is that? '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">To keep our network clean of possible hackers, we check certain ports on connecting computers. These ports are usually used by people who use proxies to enter the chat through someone else's computer without that person knowing it. People who have these open ports will not be allowed on our network. The alert is harmless when it comes from address:</span></font>'''<span lang="en-us"><font size="2" color="#008000" face="Arial"> </font></span>''' <span lang="en-us">'''<font size="2" color="#008000" face="Arial"> 62.75.201.175</font>'''<font size="2" color="#008000" face="Arial">''' '''</font> <font size="2" face="Arial">(which is our IRCD IP address).</font></span>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">''' Can I become an operator in your (chat4all) rooms? '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">Operators for our own rooms are appointed by invitation only. To become an operator in someone else's room, you will have to ask there. However, generally asking (begging) to become an operator somewhere is considered rude, and may result in you being kicked, or even banned from that chatroom.</span></font>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">''' Can I become an IRCop/NetAdmin on chat4all? '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">No, and people who ask (or even beg) to become an IRCop will not even be considered in case such position come available. IRCops are considered by invitation only. To become one, you will need to positively catch our attention by being friendly, helping people and be knowledgeable of the workings of our network. And even then there is no guarantee you will be asked. Just have a good time, enjoy the chat.</span></font>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">'''May I advertise for my chatroom or IRC server on your network? '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">Definitely not. Advertising your chatroom in other chatrooms on our network is rude and not allowed. Would you want others to advertise their chatrooms inside your chatroom? However, there is one exception to this rule, and that is channel #chat4all. This channel is, to a certain extent, created specifically for promotion of your own channel. </span></font>
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| − | <font size="2" face="Arial"> <span lang="en-us">If you own an IRC server, or you are an IRCop on another IRC server and you advertise (spam) your services on our network, you will risk being permanently banned off our server.</span></font>
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| − | <font size="2"> <font face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki><span lang="en-us">Your network is very hard to access. Sometimes it takes minutes to get through!</span>'''<br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki></font> <span lang="en-us"><font face="Arial"> You are probably behind a router or a firewall, which is blocking the TCP 113 (IdentD) port. Open this port in your router/firewall and you'll find that the access time is vastly improved.</font></span></font>
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| − | <font size="2"> <font face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">''' What is a vhost, and how can I get one?'''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki></font> <span lang="en-us"><font face="Arial">A '''[http://wiki.chat4all.org/index.php/Vhost vhost]''' is used to mask your hostname. We already mask your IP/Hostname to a certain extent, however if you have a registered nickname, you can have it changed in anything you want. Examples would be like (<ident>@<host/ip>):</font></span></font>
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| − | <span lang="en-us"><font size="2" face="Arial">IP: <font color="#800000">'''yoda'''</font>'''<font color="#800000">@212.34.76.9</font>''' changed to custom vhost: '''<font color="#800000">i-am@invisible-to.you</font>'''</font></span>
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| − | <span lang="en-us"><font size="2" face="Arial">To request one, you can send an e-mail to </font>''' <font size="2" color="#008000" face="Arial">vhost</font>'''</span><font face="Arial"><small>'''<font size="2" color="#008000">.</font><font size="2" color="#800000">at</font><font size="2" color="#008000">.chat4all.net</font>''' </small></font><span lang="en-us"><font size="2" face="Arial"> (change .at. to @) and include the following info:</font></span>
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| − | <blockquote>
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| − | * <span lang="en-us"><font size="2" face="Arial">your registered nickname</font></span>
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| − | * <span lang="en-us"><font size="2" face="Arial">include the <ident>@<host> you want as vhost</font></span>
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| − | </blockquote>
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| − | <font size="2" face="Arial"><span lang="en-us">Vhosts may not resemble existing domain names, unless you or your organization legally owns it.</span></font>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">'''How many nicknames may I register?'''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki></font> <span lang="en-us"><font size="2" face="Arial">You may register 4 nicknames per e-mail address. This means you register the first one (master) and in case you need more than one, you can attach those to your master nickname through the nickserv [http://www.chat4all.net/manual/manual-nick_eng.html#GROUP GROUP] command.</font></span>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki><span lang="en-us">None of the commands seem to work</span>'''<span lang="en-us">'''<nowiki>! </nowiki>'''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">Usually this is because of a syntax error. Check to see if you have typed the command correctly. Also make sure that, in case a chatroom name is needed, the room name is started with a #.</span></font>
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| − | <span lang="en-us"><font face="Arial">Also make sure that you have used a space between the actual command and the channelname, and make sure you are not using any formatting codes like colours and bold inside the commands.</font></span>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki><span lang="en-us">I have registered a nickname, but I am not receiving any e-mail from you.</span>'''<span lang="en-us">''' '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">Make sure you enter the correct e-mail address before you finish your nickname registration. Also check to see if your mailbox isn't full. Finally, nowadays many people (and ISP's) have spam filters in place which can sometimes mistake good mail for spam. Check to see if your spam filter is not set too high.</span></font>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki><span lang="en-us">Eeek! My IP address/hostname is visible to everyone</span>'''<span lang="en-us">'''<nowiki>! </nowiki>'''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">No, it's not visible to everyone. We mask the first part of your hostname into "Chat4all-XXXX", where XXXX is a random value. Everything after that is the remainder of your hostname, but can not be traced back to your real hostname. IP addresses are masked completely. </span></font>
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| − | <span lang="en-us"><font size="2" face="Arial">In case you have a registered nickname, you can ask us to set a </font></span> <font size="2" face="Arial, Verdana"> <span lang="en-us"><font face="Arial"> '''[http://wiki.chat4all.org/index.php/Vhost vhost]'''</font></span></font><span lang="en-us"><font size="2" face="Arial">.</font></span>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">''' Someone is using my registered nickname. How can I get it back? '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">If your nickname has not been dropped by nickserv, you can "kill" the user who is using your nickname illegally by issuing the [http://www.chat4all.net/manual/manual-nick_eng.html#RECOVER RECOVER] command.</span></font>
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| − | <span lang="en-us"><font size="2" face="Arial">It is also possible that you lost your connection. When you get back on the server, you may find that your nick is in use. The server usually notices this a bit late, resulting in a ghost. You can remove your ghost by issueing the [http://www.chat4all.net/manual/manual-nick_eng.html#GHOST GHOST] command.</font></span>
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| − | <span lang="en-us"><font size="2" face="Arial">If that did not work, then it is likely that your nickname was dropped because you have not authenticated to nickserv within the set time of 28 days. You can then try to re-register it as soon the person who is using it now exists. If he registered it, then there is nothing else you can do.</font></span>
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| − | <span lang="en-us"><nowiki>*****</nowiki>
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| − | | style="font-family: Verdana, Tahoma, Arial, sans-serif; font-size: 11px; color: #000" width="410" | <span lang="en-us">''' <font size="2" color="#FBB728" face="Arial">Room owner questions</font>'''</span>
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| − | | style="font-family: Verdana, Tahoma, Arial, sans-serif; font-size: 11px; color: #000" width="410" bgcolor="#D5E7F4" | <font size="2"> <font face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: How </nowiki><span lang="en-us">many chatrooms may I register on chat4all</span>?'''<br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">You may register 5 chatrooms. This should be more than enough for most people.<br /> </span></font>
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| − | <font face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: How do I add my chatroom to my website?</nowiki>'''<br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">T</span>here are several ways. </font> <span lang="en-us"><font face="Arial">First of all, you can generate chatroom code (HTML) on our website and add that to your website:</font></span>
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| − | <font class="quote" face="Arial"> [eng_homepage.html <span lang="en-us">http://www.chat4all.org/eng_homepage.html]
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| − | <span lang="en-us"><font face="Arial">The code generator allows you to modify the visual characteristics of your chatroom.</font></span>
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| − | <span lang="en-us"><font face="Arial">Another option is acquiring java or html software and use that to connect to our network. We can however not offer any support on that.</font></span>
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| − | <font face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: How </nowiki><span lang="en-us">can I get a (chanserv) [http://wiki.chat4all.org/index.php/Bot#What_is_a_bot bot] inside my chatroom</span>?'''<br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki></font> <span lang="en-us"><font face="Arial"> First you will need to [eng_yourchatroom.html register] your chatroom. Next, you can send us an e-mail at </font></span>
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| − | '''<font face="Arial"><span lang="en-us"> <font size="2" color="#008000"> bot</font></span></font>'''<font size="2"><font face="Arial"><small>'''<font size="2" color="#008000">.</font><font size="2" color="#800000">at</font><font size="2" color="#008000">.chat4all.net</font>''' </small></font> <span lang="en-us"><font face="Arial"> (change .at. to @) and state that you would like to have a chanserv bot inside your chatroom. We will then e-mail you instructions on how to request one. We may soon add a form on our website which would make it easier to request one.</font></span>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">''' Can I get a game/statistics bot inside my chatroom? '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">You are (as room owner) allowed to have 1 bot (outside chanserv) inside your chatroom. This may of course be a game/statistics bot, and it may be using different software. However, this is not software supplied by us. We suggest searching the internet for software like eggdrop, or scripts that can compliment a mIRC installation. Check our links page for [eng_links.html helpful links].</span></font>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki>'''<span lang="en-us">''' Why has my chatroom been dropped (de-registered)? '''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">A chatroom can be automatically dropped for a few reasons:</span></font>
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| − | * <font face="Arial">When the nickname of the Owner (and Successor) has expired (which will happen after 28 days without logging in to NickServ), the channel will also automatically expire.<br /> </font>
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| − | * <font face="Arial">When the Owner hasn't entered his/her channel and used ChanServ <span lang="en-us"> [http://www.chat4all.net/manual/manual-chan_eng.html#IDENTIFY IDENTIFY]</span> to identify as ChannelOwner for<span lang="en-us"> at least once in</span> 28 days.<br /> </font>
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| − | * <font face="Arial">When the Owner hasn't entered his/her channel for<span lang="en-us"> at least once in</span> 28 days, while being logged into NickServ.</font><br /><font size="2" face="Arial"> <span lang="en-us"> </span></font>
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| − | <font size="2" face="Arial"> '''<font color="#FF0000">Q</font><nowiki>: </nowiki><span lang="en-us">None of the commands seem to work</span>'''<span lang="en-us">'''<nowiki>! </nowiki>'''</span><br /><br /><font color="#008000"> '''A'''</font><nowiki>: </nowiki><span lang="en-us">Usually this is because of a syntax error. Check to see if you have type the command as is required. Also make sure that, in case a chatroom name is needed, the room name is started with a #.</span></font>
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| − | <span lang="en-us"><font face="Arial">Also make sure that you have used a space between the actual command and the channelname, and make sure you are not using any formatting codes like colours and bold inside the commands.</font></span>
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